Welcome To West Side Computing's Knowledge Bank and Ticket System.
This is a work-in-progress place to hone and demonstrate skills. It is a ticket and helpdesk system crafted for a faux-it consulting company. I've provided ka number of log-ins for visitors to use and demo with. This is an ongoing piece for my portfolio and I welcome you to test it out!
JSmith - Customer and Client from faux-business Pilot Butte Wealth Management
DJones - Employee of WestSide Computing/Technician
DFegette - IT Admin at WestSide Computing.
Above usernames are all accessed with Spring2020
- All users may open and search tickets.
- Multiple privilage tiers:
- Customers and clients will only be permitted to open tickets under their own usernames and businesses.
- Employees of WSC are given free reign to open tickets on other's behalf. Allowing them to receive details via email or over the phone.
- To ensure client privacy, clients may only view the details of tickets they've opened - or that have been opened on their behalf by a WSC employee.
- Technicians can update their efforts and findings on individual tickets. Building a knowledgebase of fixes and bugs or track recurring issues machines have.
- Clients may peek in on troubleshooting efforts made on their ticket - and even view the technician to whom it has been assigned.
- Technicians may "opt in" and pick up open tickets. While IT admins and managers can assign technicians to open tasks. Automated e-mails with ticket details are sent to the appropriate party.
- The upperleft corner features a ticket-count. For technicians it displays how many tickets exist in their queue. Clients see how many tickets they have open. Clicking on the number queries the database and returns results.
- In the upper right, clients can see how many technicians are currently active.
- Sign up and be issued a unique username after filling out a brief profile.
- Usernames tack numbers to ensure no two people share the same ID.
- The system stores non-critical but important information, minimizing data-entry for everone later.
- Planned Features:
- Including Equipment and Machines and unique identifiers and associating them to businessname/userid pairings, removing the need for manual entry and auto-populating a dropdown when entering ticket information
- A back end for users that allows them to update their passwords and information.