Articulate, astute and friendly. Recently earned a Bachelor’s in IT Management after having received 2-concurrant Associate degrees; first in database administration and website development and the second in generalized studies focusing on business admin and interpersonal communications. Former project-lead tasked with piloting programs and software for Central Oregon's Largest Non-Profit while monitoring their database systems. Experienced with monthly reports, data visualization, user training, team-building and project management.
Currently an Enterprise Applications Administrator for Consumer Direct Care Network. Most work
involves the receipt of trouble tickets submitted to from various departments within the company.
Daily activities include: working within their expansive database, puzzling out issues with their client portal,
onboarding platform, tracing issues with their payroll and shift-tracking system. This occurs while maintaining
friendly relations through clear, concise communications with people of varying backgrounds and I.T. experience.
Promoted to a full position, first as their Applications and Database Specialist, The HMIS database is a nation-sprawling database used to track, record, and help visualize our underserved, underhoused neighbors and helps in cross-referencing services they have received, or might be eligible for.
Additionally appointed the Oregon Emergency Rental Assistance Project Lead. The U.S. Treasury awarded several states
substantial sums to help people who had been laid of or seen cutbacks in hours related to the pandemic. Oregon State
then distributed these to several non-profits around Oregon to utilize their existing channels to disburse the money.
The state mandated the use of a new software system as a condition of receiving these funds. The system in its
infancy was full of bugs and being developed on the fly.
Now responsabilities included training a team of 17 in
use of the software, including their leads. Also: bug reports, developing work arounds, workflow documentation.
This was in tandem with distilling unclear, often changing mandates passed on to us from the U.S. Treasury regarding
stewardship of the funds themselves, and passing these critical updates to the team.
Of the 20 Oregon non-profits that received this Covid Rent Relief Grant, NeighborImpact was 1 of 4 that made
their spend-out deadline. I departed 2-weeks later.
Initially a temporary employee tasked with managing a caseload of clients who had applied for emergency rent relief, and who had suffered some financial hardship related to the pandemic. Escorting clients through the application process required clear communications skills as diffusing difficult situtions and often acting as mediator between client and landlords were a necessity.
Role was a blend of clerical and desktop support requiring a strong understanding of MS Office, SharePoint, and Teams.
Acted as Tier-1 tech support for students using COCC’s online services and on-site hardware. Took headcounts at regular intervals as an important
metric for the Lab Coordinator, showing not only foot traffic for the labs themselves, but diligence in the role and a metric of quality and attentiveness.